Refund Policy

Returns

We do not accept returns unless the item you purchased is defective. If you receive a defective item, please contact us at admin@ajpantoja.com with details of the product and the defect. You can send the item you consider defective to:

AJPANTOJA.COM
3001 ROCKY POINT DR.
STE #200
TAMPA, FL 33607

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Exchanges

We only exchange physical goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at admin@ajpantoja.com with details of the product and the defect. You can send the item you consider defective to:

AJPANTOJA.COM
3001 ROCKY POINT DR.
STE #200
TAMPA, FL 33607

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions

Some items are non-refundable and non-exchangeable. These include: Webinars, Classes and Consulting

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.